The BPMS contradiction

Case Management are the first breach in BPM systems. It can lead several systems for manage the business processes. Want structured? Infinitely repeatable? Buy BPMS. Want AD-HOC process capability? Buy other tool. This is the ultimate contradiction since BPMS arose in the market.

Most case management marketing managers are telling the wrong story, because actually you can build a case management process in a standard BPMS. For example: just add infinite loops in each process state before moving to the next one capable of interacting and catching information with colleges, partners, external stakeholders, whatever. Make possible to go forward and backward in every state. Simply remember petri nets rules and you can do it. It's pure mathematics.

The thing is it can take more time do it in a standard BPMS rather in a case management tool.

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