Case Management the Race is On
In this article posted by Keith Swenson is argued that BPM is one thing, Case Management is other thing, because: What drives BPM is:" is defined as a way of defining a process, and maintaining it over time.", and, Case management is driven by: "useful for collaborative, dynamic, and information-intensive processes which requires incremental and progressive responses from the case handler to determine actions". I say this may lead people to wrong concepts. I think the issue here is not the definition: what is BPM what CM is. I consider it’s important to define things, otherwise business people, process people will misinterpret the idea and at the end hurt is done. The issue here is that BPM continues to be and it will be the philosophy to manage business processes. Some are structured with more or less flowcharts and documents (some structured processes don’t need documents and charts at all regarding people qualification to perform the tasks!) a...