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BPMN can bring death to your process data
Some days ago I took a ride in IBM's Lombardi Blueprint another on-line tool that let's you discover, design and document business processes and share process knowledge among your team and peers. Very aligned what today is called collaborative process management or social BPM. In this article I don't analyse Lombardi's tool regardless I liked the way data is structured, clear, specially for non bpm experts that need to participate in process mapping and analysis, allow simple documentation (yet sufficient) with some automation provided, there is also risk analysis - very basic, probably useless. Anyway, the core feature is the capability to introduce on-line collaboration that runs smoothly. The thing is the suite have a built in feature that can import Visio process diagrams designed using BPMN notation, meaning that you don't have to construct process diagrams all over again. Lombardi announce, or suggests, users to get rid of Visio and start using Blueprint...
Business Process Management - Gas Station Case study
In the past 3 years we have seen in Portugal exponential growth of retail business at gas stations. Although the concept is not new, it started 20 years ago in A1 highway, SONAE together with GALP were responsible for the growth of this business concept. Some stores even have become small coffee shops, where customers stop to drink coffee and read the newspaper headlines. The main problem is the difficulty in serving customers, especially at peak times, mainly early morning, when people stop to fill up the car and some drink an espresso and buy a newspaper. There are not enough people to meet payment requests and to serve coffee, and sometimes all the people available are serving coffee and no one is receiving the payments, or vice versa. In order to be served inside the store you need to pay everything simultaneously. You cannot pay fuel first and coffee latter (is this a process constraint?). Business impact. First, fuel sales decrease (a huge loss) once cycle time is ...
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