AntiAmba

Case Management are the first breach in BPM systems. It can lead several systems for manage the business processes. Want structured? Infinitely repeatable? Buy BPMS. Want AD-HOC process capability? Buy other tool. This is the ultimate contradiction since BPMS arose in the market. Most case management marketing managers are telling the wrong story, because actually you can build a case management process in a standard BPMS. For example: just add infinite loops in each process state before moving to the next one capable of interacting and catching information with colleges, partners, external stakeholders, whatever. Make possible to go forward and backward in every state. Simply remember petri nets rules and you can do it. It's pure mathematics. The thing is it can take more time do it in a standard BPMS rather in a case management tool.

In this article posted by Keith Swenson is argued that BPM is one thing, Case Management is other thing, because: What drives BPM is:" is defined as a way of defining a process, and maintaining it over time.", and, Case management is driven by: "useful for collaborative, dynamic, and information-intensive processes which requires incremental and progressive responses from the case handler to determine actions". I say this may lead people to wrong concepts. I think the issue here is not the definition: what is BPM what CM is. I consider it’s important to define things, otherwise business people, process people will misinterpret the idea and at the end hurt is done. The issue here is that BPM continues to be and it will be the philosophy to manage business processes. Some are structured with more or less flowcharts and documents (some structured processes don’t need documents and charts at all regarding people qualification to perform the tasks!) a...